ESD Warranty

[sawireless]

Just wondering what kind of manufacturer warranty the Nano Stations 2 comes with and how the warranty is honored in South Africa.
As we have a couple of units that still work (power light comes ON), Nano Stations 2 onboard network card dose not work??????

[UBNT-Mike.Ford]

Hello,

We have a 1 year warranty form the date of purchase that covers only manufacturer defects. ESD damage from lightning is not covered.

Thanks,

Mike

[sawireless]

The problem is how do you prove that it is lightning damage or manufacturers defect?


http://www.ubnt.com/img/products_loco_esd.jpg

[sawireless]

I see that the technical team still have not responded, as I asked how do you prove that it is lightning damage or manufacturers defect.

http://www.ubnt.com/img/products_loco_esd.jpg

[WHT]

The problem is how do you prove that it is lightning damage or manufacturers defect?]
The wonder of mass production lies in its automation. Each product is produced with exact (as possible) replication. That means all units from a production will have the same quality.

On the other hand, an inherent defect in the manufacturing process would manifest itself over a mass of hundreds, if not tens of thousands of units...hence the "mass recall" alert. If there was indeed a product defect, there would be an extreme amount of complaints. But there isn't, so there isn't (if that grammatically appears incorrect, please consult the use of the Latin ablative absolute).

Ok...so it has 15,000 volt protection. Lets put that in perspective. Studies have shown that people can begin to feel a static discharge once it is greater than 2,000 to 4,000 volts. Now when you shock yourself after walking across carper on a cold winter day, it hurts. Obviously this is far greater than the 2,000 to 4,000 volt point of mere perception.

Therefore 15,000 protection is barely adequate protection in the shop or home. Now stick that radio up in the air with blowing dust and you could see over a 100,000 volts difference. Did you have an etherent cable grounding assembly before it entered you building?

Therefore its up to you, the consumer, to determine the fitness of the product for a particular application. If your application requires a metric of fitness that only a several hundred dollar product can provide, its your fault being cheap.

Send it back to your dealer, maybe they will exchange it for the cost of shipping.

[mrapo]

The problem is how do you prove that it is lightning damage or manufacturers defect?



Put it opposite way - you don't have to prove anything.

Send it back and claim warranty on it because it doesn't work as it is supposed to. If they say it's your fault then they have to prove you it's your fault.

Customer protection laws are always on your side. Most contries in the world have these.

[sawireless]

Lightening damage is very easy to ascertain, you simply have to examine the relevant circuit board and components and hey presto!! --- a lovely black colour is observed - CASE CLOSED!!!. In the case that the equipment has gone faulty due to your claim of lightning damage, one must then read the manufacturers statement +/- 15 kv esd protection. This then would mean that the manufacturer is confident that the unit would then withstand the occurrence of a nearby lightening strike --- NO BLACK CIRCUIT BOARD OF COMPONENTS!!!!!.


http://www.ubnt.com/img/products_loco_esd.jpg


AS i said before the units still work (power light comes ON), Nano Stations 2 onboard network card dose not work??????

[UBNT-Mike.Ford]

Hello Barry,

You will see when dealing with RMA's we are pretty forgiving. I usually take you word for it. I do inspect every unit that comes through here though to see what happened if it was user error or if it was a manufacturer defect.

Thanks,

Mike

[WHT]

Lightening damage is very easy to ascertain, you simply have to examine the relevant circuit board and components and hey presto!! --- - CASE CLOSED!!!. In the case that the equipment has gone faulty due to your claim of lightning damage, one must then read the manufacturers statement +/- 15 kv esd protection. This then would mean that the manufacturer is confident that the unit would then withstand the occurrence of a nearby lightening strike --- NO BLACK CIRCUIT BOARD OF COMPONENTS!!!!!.
ENTIRELY incorrect....

Argument #1 - "Lightening damage is very easy to ascertain, you simply have to examine the relevant circuit board and components and hey presto -- a lovely black colour is observed"

15 KV (what you might get on a dry, cold winter day) will not leave a char mark. Those Van de Graff generators you see at science exhibit that throw a several foot (hundreds of kilovolts) spark does not leave a char mark.

A burn mark mark or blacked component means there was sufficient current in the discharge to cause localized heating over several hundred degrees. A simple static discharge won't have that level of current.

Argument #2 - "15 kv esd protection. This then would mean that the manufacturer is confident that the unit would then withstand the occurrence of a nearby lightening strike"

15 KV is on the order of a strong static discharge you may get on a cold, dry winter day after walking across carpet and touching a non-charged object. Therefore the manufacture believes 15 KV is sufficient for "in house" protection, much less than an induced current discharge and far, far much less than a lightning strike.

15 KV discharge does not burn burn compontes or leave blacked traces.

[sawireless]

Here's annother bunch of fun for our boffins at Ubiquiti,Much was said black cct boards etc,then elaborate science lesson-re black marks etc. Our friend has probably never busied himself with the life and works of one NICOLA TESLA-seeing as he wants to be all "teachy".
A good point to remember, Mr teacher, is the relationship between VOLTAGE and CURRENT!!. if you have ,lets say a billion volts at say 0.5 miliampers-you are a-gonna have yourself on hell of an arc!!, but note - no black mark Please do not ever compare this with a lightening strike as you are not only have humongous voltage but amperage present as well so don't presume to lecture me in this regard- black marks and all!! Please don't bore us with silly science experiments and lets keep the focus on YOUR PROBLEMS.Are you going to stop your nonsense and honour your "high quality products"

[WHT]

Dang it...I can't find my "plonk" button.