View Full Version : Bullet 5M Falling Into Loop
chevybaby863
08-12-2009, 11:51 AM
My name is Adam,
I have been working with this new bullet 5M for the past couple days to no avail. What i mean is, the Bullet seems to be getting stuck in some sort of a loop, not allowing to access the gui for configuration. The Bullet is then needing a hard reboot in order to access the configuration gui, this seems to happen after applying any changes to the Bullet. Could there be something that im doing wrong or is there any specific sequence that should be followed to configure the bullet correctly?
UBNT-Mike.Ford
08-12-2009, 12:44 PM
Hello,
Can you download your config file and your support info file and send it to mike@ubnt.com
Can you also tell me what type of PoE injector and cable length you are running?
Thanks,
Mike
UBNT-Mike.Ford
08-12-2009, 04:11 PM
Hello,
Also when you are plugged directly into the M5, is the wireless of your laptop conneted to the same network?
Thanks,
Mike
chevybaby863
08-13-2009, 07:44 AM
The wireless of my laptop is off when testing is being done, however, the bullet 5m is not being connected to the same "network" its being connected to our main distribution twr about 1.3 mi down the road
Shockware1
08-13-2009, 09:46 AM
you could try enabling telnet.
If the GUI gets stuck you may be able to reboot it by TELNETTing into it and typing reboot I would imagine.
The command might not be reboot though. Never had to do it, but trying to think outside the box to make your life easier, short term. :)
chevybaby863
08-13-2009, 10:14 AM
Rebooting the Equipment is no problem, the thing is that after every applied change the units need a manual reboot which im beginning to think could be a problem with the script of configuration...I appreciate the suggestion though
UBNT-Mike.Ford
08-13-2009, 11:36 AM
Rebooting the Equipment is no problem, the thing is that after every applied change the units need a manual reboot which im beginning to think could be a problem with the script of configuration...I appreciate the suggestion though
Hello,
I have throughly tested, with the shippnig firmware, this problem reported in the lab but have been unable to replicate. Can you post the build of your browsers?
Thanks,
Mike
Shockware1
08-13-2009, 12:18 PM
Oh Wait! I have seen an issue where I could not log into a NanoStation5 with firmware 2.2.x with Internet Explorer. It would ask me User name and Password, which I would provide, but clicking OK it went right to a page cannot be displayed scenario. Immediately.
I used Firefox (older version of. My laptop does not get a public IP often...) I was able to log in just fine there. I flashed to V 3.4.4.
After the flash I was able to log into the NanoStation5 with no troubles using Internet Explorer. I think I was using IE 6 and Firefox 2. Before Firefox 3 came out anyway.
Hopefully that helps draw out some sort of resolution?
Try this
http://forum.ubnt.com/forum/viewtopic.php?t=13769
chevybaby863
08-17-2009, 08:03 AM
The issue has been replicated using different machines therefore using different browsers, such as mozilla firefox and internet explorers most current version and recent version. The bullet begins to work fine and i have managed to connect to a distribution tower and communicate back and foward with no hesitation. however, maybe but 15 to 20 minutes of working connectivity, any applied changes after which seem to draw the bullet5m into a loop that can only be resolved via hard reboot. Different POEs, cables, bullet 5m units, have been tested with similar if not exact same results...
Mr. Ford,
Im not Sure what you mean by "Build of Browser", you need for me to post, is it the Browser that i use to build the configuration that you are asking for?
Shockware1
08-17-2009, 08:18 AM
lately firefox has several dozen builds per version it seems... Not much for new features, mostly plugging security holes.
bweyrick
08-20-2009, 09:48 AM
I am also having this issue while trying to change any setting the bullet appears to reboot and hangs and I am unable to access it without power cycling it. I have tried both internet explorer8 and fire fox version 3.5.2. I am connecting directly to the device with laptop wireless is turned off any ideas ? I also have tried both ubiquiti 15v poe and a 18v poe. I have tried a different bullet with same results.
netsplice
08-20-2009, 10:11 AM
are these units locking up completely and not passing traffic through the link or are they working just fine and you just can't access them.
I have notice when I log into a pico with my laptop firefox or ie or even chrome and then try to log into a nano I get a 404 error or an unauthorized error. the only way to get into the nano's is to clear my browser history.
UBNT-Mike.Ford
08-20-2009, 10:39 AM
Hey Guys,
Also how long do you wait before assuming you need a reboot. Some of the settings can take up to 30 seconds to apply at witch time the web browser is unreachable.
Thanks,
Mike
bweyrick
08-20-2009, 11:13 AM
I attempted to change the name after which the units locks and never recovers. I am unable to log in through browser or see it using the discovery tool. I waited 45 minutes but the only way I can regain access is to power cycle the device after which the change has not saved ?
bweyrick
08-20-2009, 12:26 PM
Disregard my previus statements I switched to a different pc and they are working. My laptop is a new dell Vista machine so im not sure why I'm having trouble communicating with bullet. Other pc is running xp with windows explorer 8
VistaROFL...i think that was your problem in the first place.
kijoma
08-20-2009, 12:54 PM
eek vista! , only use asus eee pc's for field work here, XP (phew) and work faultlessly,
UBNT-Mike.Ford
08-20-2009, 01:06 PM
eek vista! , only use asus eee pc's for field work here, XP (phew) and work faultlessly,
My Vista 64 bit system work just peachy.
Mike
chevybaby863
08-20-2009, 01:22 PM
on the other hand, why would any type of browser or operating system cause the bullet to do such a thing as falling into some type of loop? if i could stream live video it would probably make more sense of what the issue is. the bullet will power cycle, as in all lights come on then go out, in and out over and over...Ive used different pcs to no avail, different ubiquiti poes and different size antennas all able to handle up to 25/100 W
kijoma
08-20-2009, 01:32 PM
vista 64 on a field laptop wouldn't be a good use of resources :D
it all sounds a bit..... compensatory :lol: :lol: :twisted:
chevybaby863
08-24-2009, 08:29 AM
Any other bright ideas? Ive had my company invest on this equipment and none of the units i have tried havent worked for more than 15mins, could they be defective and need to be RMA?
Can you describe what happens after 15 minutes?
UBNT-Mike.Ford
08-24-2009, 10:13 AM
Any other bright ideas? Ive had my company invest on this equipment and none of the units i have tried havent worked for more than 15mins, could they be defective and need to be RMA?
Hello,
I have tried everyway possible to recreate this scenario but have been unsuccesful. If there is any more info you can send our way it would be much appreciated. I have tried 6 different manufacturers of laptops, with many different flavors of OS (Vista, XP, 32/64, Windows 7, Ubuntu, Redhat) ect.
Thanks,
Mike
lncommunications
08-24-2009, 10:17 AM
This sounds like whats happening to one of our Bullets! though ours ends with the flashing lights scenario, it certainly does look like the bullet is power cycling every minute or so.
I can provide a video if necessary!
lncommunications
08-24-2009, 10:20 AM
...oh and it gets extremely hot! took it apart today and it actually burnt my fingers when I touched the heatsink (stupid I know)
Aany idea what temp they should be running at when idle?
opampca
08-24-2009, 11:39 AM
You may have a short circuit on the antenna cable.
lncommunications
08-24-2009, 12:43 PM
Thanks for the advice, I have tried a number of different antennas.
kijoma
08-24-2009, 01:07 PM
you may have a problem with your dilithium crystal!
captain!
lncommunications
08-24-2009, 02:07 PM
I think the flux capacitor is shot :(
Mike sent me some beta test samples of FluxMax, you want some? :lol:
lncommunications
08-24-2009, 02:35 PM
Do they hit the 88mbit barrier? :lol:
george
08-25-2009, 05:33 AM
LMAO As sad as it is to be joking about this... Hehehe that was good.
I need some humor as I now have two bullet 5Ms locked like bricks on towers that are not accessible for the moment.
We're having remote access problems too into the Bullet 5Ms. They are NOT locked up (in our case) as we can SSH into them, but the web interface will not work on a remote subnet using either HTTP or HTTPS. If you are local, they work fine.
I raised this with Mike yesterday but no response yet. I imagine the forum upgrade had his attention last night... It makes testing a real PITA as we have no access to the units.
Can you ping your stuff or SSH into it, or is it really locked?
George
UBNT-Edmundas
08-25-2009, 06:01 AM
We're having remote access problems too into the Bullet 5Ms. They are NOT locked up (in our case) as we can SSH into them, but the web interface will not work on a remote subnet using either HTTP or HTTPS. If you are local, they work fine.
I raised this with Mike yesterday but no response yet. I imagine the forum upgrade had his attention last night... It makes testing a real PITA as we have no access to the units.
Can you ping your stuff or SSH into it, or is it really locked?
George
Are you able to access device directly to any other web page than index.cgi? By example http://<device-ip>/system.cgi ?
george
08-25-2009, 07:02 AM
OK, did some more work on this issue.
Set up an EoIP tunnel to make the Bullet M local to my PC. Slight improvement, but still not happy. Required many refreshes to get a page to load. (using IE7).
Loaded the latest Firefox 3.5, still on a local network to the Bullet.
Got what I would call partial functionality. Loaded the main page but not the graphs at the bottom. Several refreshes eventually got the graphs to load. The other tabs were not available until the graphs finally loaded. Had to reboot twice using SSH as the web interface locked up. Was able to disable HTTPS and go back to HTTP. No real difference in behaviour between the two.
Disabled the EoIP tunnel so we were routing to the subnet the Bullet lives.
Using Firefox, same problem with not loadig the graphs three times out of four. Once the graphs finally loaded, had access to the other tabs which worked fine. Had to reboot using SSH sometimes as the web interface locked up.
Going directly to a tab other than the main page works better, but still not completely reliable. Refreshes are needed to load pages completely. Too many refreshes and you lock up the web interface....
Firefox works better than IE7, but not what I would call reliable.
George
chevybaby863
08-25-2009, 07:03 AM
how bout we stop with the sarcastic remarks...do you all get paid for such nonsense...all we need now is for someone to say danger will robinson danger danger...i thought i was a nerd...
As for your question Mr Ford...probably the only other thing i can do is send some type of video to you so you can see what is taking place...however today i have one more 5m that i can possibley replicate the same issue with...however this time i will be using a higher gain dish with a 29db ctr...that should be a substantle difference from the panels ive been using
george
08-25-2009, 04:36 PM
New firmware loaded on the Bullet 5M.
The Bullet I'm trying to talk to is on an Ethernet subnet along with 6 MikroTiks doing various things at a remote tower. It is routed from my office into this subnet, 4 hops and about 2ms away from my office PC.
I can ping, SSH, WinBox and Webbox into all the MikroTiks with no problem. Either IE7 or Firefox works fine.
I can ping and SSH into the Bullet. The web interface will not load at all with IE7, and loads seldom and then only partially with Firefox. The graphs will not load at all. Going directly to a page other than main doesn't provide any better results. A typical hung page is shown in the attachment.
The firmware upgrade appears to have made the situation about 30% worse, to the point the Bullet is unmanageable at present. Reboots with SSH are making little difference, although the only time I managed to get partly into the main page was right after a reboot.
Managing a Bullet on a local subnet works perfectly with both IE7 and Firefox.
Anyone else seeing something similar? I'm currently planning to take another Bullet to the same site, plug it in on the ground into the same subnet and see if it behaves the same to rule out an individual sample problem. Best candidate seems to be a unit that we're currently pushing 95 Mbits through as we know its happy.
George
george
08-25-2009, 06:19 PM
OK, figured out most of the problem. Its an Ethernet cable length problem on one of the MikroTiks at the remote location. Switched it to 10/Full Duplex from 100/Full and the web server on the Bullet started working mostly OK or at least a heck of a lot better than it was.
What is interesting is that the MikroTik web servers were not effected by this problem, just the Bullet.
Haven't ever seen this before, obviously something to watch out for going forward...
UBNT-Edmundas
08-26-2009, 05:41 AM
OK, figured out most of the problem. Its an Ethernet cable length problem on one of the MikroTiks at the remote location. Switched it to 10/Full Duplex from 100/Full and the web server on the Bullet started working mostly OK or at least a heck of a lot better than it was.
What is interesting is that the MikroTik web servers were not effected by this problem, just the Bullet.
Haven't ever seen this before, obviously something to watch out for going forward...
What is Ethernet cable length?
george
08-26-2009, 06:30 AM
The MikroTik we had to adjust to 10 Full has a 240' Ethernet cable. The cable is new, just run a few days ago. The Bullet itself is on a 280' cable.
Its interesting that changing the MikroTik speed to 10 Full solved the problem. Changing the Bullet to 10 Full did nothing.
The MikroTik has Ethernet error counters, as does the MikroTik in bridged mode at the bottom of the tower, and neither were showing any problems at all. All the MikroTik web servers in that environment were working perfectly, only the Bullet was grumpy.
George
lncommunications
08-26-2009, 08:28 AM
Please note this isn't a fix for our problem, ours are patch cables less than 1 meter in length and I have tried different cables to make sure!
chevybaby863
08-31-2009, 08:08 AM
not sure if anyone is still having loop problems, but i can say that i found using a linux machine for configuration seems to keep the bullet from falling into the or a loop...however, through web interface, any type of operating system seems to work...odd yes but it seems this is the only way i can make these bullets work...maybe the bullet isn't windows or vista savi, but it does tend to work with the ubuntu that my same computer that has windows xp is running off of...
